SMS
Terms
&
Conditions

SMS Terms & Conditions

Effective Date: 7/29/2026

Last updated: 8/18/2026

The Short Version

EngageWell IPA sends text messages about appointments and health programs to people who sign up for them. You’ll receive up to 6 messages a month. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at any time. We do not share your mobile information with third parties or affiliates for marketing or promotional purposes, and you never have to agree to texts in order to get care.

These terms apply to the EngageWell IPA text message program. By signing up, you agree to them. Please read them alongside our Privacy Policy.

About EngageWell

EngageWell IPA is a network of non-profit, community-based health and human services organizations serving New York City. Our text message program is one way we stay in touch with the people we serve — reminding you about visits and letting you know about free health programs you may be able to use.

The program is run by EngageWell. Text messages come from EngageWell, not from an advertiser or a third party.

EngageWell Community Health & Innovation Collaborative, Inc. (“EngageWell CHIC“) is a nonprofit organization dedicated to advancing health equity through innovative healthcare, behavioral health, and health-related social needs programs.
EngageWell IPA, LLC (“EngageWell IPA“) is a wholly owned subsidiary of EngageWell CHIC and serves as a network of nonprofit healthcare and community-based organizations working together to improve access to coordinated, person-centered care for underserved communities throughout New York.

Throughout these Terms, “EngageWell,” “we,” “our,” or “us” refers collectively to EngageWell CHIC and EngageWell IPA, as applicable. These SMS Terms & Conditions govern your participation in EngageWell’s text messaging program. By providing your mobile phone number and opting in to receive SMS messages, you agree to these Terms.

Program Description

EngageWell uses SMS text messaging to communicate with individuals participating in our healthcare, care management, digital health, and community-based programs.

Text messages are intended to support care coordination, improve access to services, and enhance participant engagement.

Depending on the program(s) in which you participate, you may receive text messages regarding:

Appointment reminders
Care management and care coordination
Community Health Worker outreach
Program enrollment and participation
Medication adherence reminders
Nutrition and food assistance programs
Telemedicine services
Health education and wellness resources
Benefit reminders
Surveys or requests for feedback
Other program-related communications

EngageWell does not send unsolicited marketing or promotional text messages.

How to Sign Up

You can join the program on our website. You enter your name and your mobile number, then check a box to confirm you agree to receive text messages. The box is not checked for you, and the form will not submit until you check it yourself.

https://engagewellipa.com/sms-signup/

When you check the box, this is what you are agreeing to:

I agree to receive text messages from EngageWell IPA at the mobile number I provided, including appointment reminders and information about EngageWell health programs. Up to 6 msgs/month. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

We only add numbers that people give us themselves through this form. We do not buy, rent, borrow, or import phone numbers from anyone else, and we do not add your number because you appear on a list somewhere.

Shortly after you sign up, you’ll get one confirmation text:

From EngageWell: You’re signed up for text updates. Up to 6 msgs/month. Msg & data rates may apply. Reply HELP for help, STOP to cancel.

Who Can Sign Up

You must be 18 or older and use a mobile number issued in the United States. You must be the person who owns or regularly uses the number you enter, and you may not sign up someone else’s number on their behalf.

Consent

By providing your mobile telephone number and opting in, you authorize EngageWell to send SMS messages to the number you provided.

Your consent is voluntary and is not required to receive healthcare services or participate in EngageWell programs.

Message Frequency

You’ll receive up to 6 messages per month. Most months it will be fewer. Appointment reminders depend on how often you have visits scheduled.

Message frequency can also vary depending on the program(s) in which you participate and your level of engagement.

Cost

EngageWell does not charge you anything to receive these messages. Message and data rates may apply depending on your plan with your mobile carrier. If you are unsure what your plan includes, check with your carrier before you sign up.

Stop Receiving Messages

You can leave the program at any time, for any reason, and you don’t need to explain why.

Reply STOP to any message from us. We’ll remove your number right away and send one final confirmation. You will not receive anything after that. END, CANCEL, UNSUBSCRIBE, and QUIT work the same way.

From EngageWell: You have been unsubscribed and will receive no more messages. Reply START to resume. Msg & data rates may apply.

You will receive one final confirmation message confirming your opt-out. No further SMS messages will be sent unless you provide new consent.

Need Assistance?

Reply HELP to any message and we’ll text you back our support number, or contact us directly:

Phone: (718) 938-4705

Email: info@engagewellipa.com

Website: https://engagewellipa.com

Medical Emergencies

SMS messages are not monitored continuously and should not be used to communicate urgent medical needs or emergencies.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Your mobile number and your consent to receive texts are excluded from every other kind of data sharing described in our Privacy Policy.

We use your number only to send the messages described in these terms.
We never sell, rent, trade, or license your number.
The messaging company that delivers our texts handles your number only to send those texts on our behalf, under contract with us.
We keep a record of when and where you agreed to receive texts, so we can show that your sign-up was your choice.

Your Health Information

Text messages are not a private channel. Anyone who can see your phone can see your messages, and messages travel across networks we don’t control. Because of that, we keep our texts deliberately general.

We will never include a diagnosis, test result, medication, or other details about your health in a text message. A reminder will tell you the date and time of a visit; it will not tell you what the visit is for.

You never have to agree to text messages to receive care from EngageWell IPA or any EngageWell network provider. Signing up is optional and always reversible.

Wireless Carrier Disclaimer

The program is supported on major U.S. carriers, including AT&T, T-Mobile, Verizon Wireless, US Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, and others.

Carriers are not liable for delayed or undelivered messages. We can’t guarantee that every message arrives, or arrives on time. Don’t rely on a text as your only reminder of an appointment, and never use text messages to reach us in an emergency — call 911.

If You Change Numbers

If you give up a mobile number or change carriers, please reply STOP from that number before you release it, or call us at 718-938-4705 so we can update your record. This keeps our messages from reaching whoever gets the number next.

Changes to These Terms

We may update these terms as the program changes. When we do, we’ll change the effective date at the top of this page. If a change materially affects what we send or how often, we’ll tell you by text before it takes effect.

Contact Us

EngageWell Community Health & Innovation Collaborative, Inc.
EngageWell IPA