EngageWell Privacy Policy & Data Use Notice

Last Updated: July 29, 2026

Applicability and Purpose

EngageWell Community Health & Innovation Collaborative, Inc. (“EngageWell CHIC“) is a nonprofit organization dedicated to advancing health equity through innovative healthcare, behavioral health, and health-related social needs programs.

EngageWell IPA, LLC (“EngageWell IPA“) is a wholly owned subsidiary of EngageWell CHIC and serves as a network of nonprofit health and human service providers working together to improve access to coordinated, person-centered care for underserved communities throughout New York.

EngageWell CHIC and EngageWell IPA operate in coordination while maintaining appropriate corporate separateness. Throughout this Privacy Policy, “EngageWell,” “we,” “our,” or “us” refers collectively to both organizations.

This Privacy & Data Use Notice explains how EngageWell collects, uses, shares, and safeguards personal information and protected health information (“PHI”) in connection with our programs, services, website, and communications.

1. Purpose of This Notice

EngageWell supports health and human service providers in advancing care navigation, care coordination, digital health, quality improvement, technical assistance, and access to evidence-informed health programs.

EngageWell serves as a program administrator, network convener, evaluator, funder, technical assistance provider, and care coordination partner. While EngageWell generally does not provide direct clinical or medical services, we may provide non-clinical client navigation, digital literacy support, health education, and related services in coordination with participating providers and program partners.

2. Information We Collect

Depending on the program or service, EngageWell may collect or receive:

Personal Information

Name
Mailing address
Telephone number
Email address
Date of birth
Demographic information
Program identifiers

Health Information (Protected Health Information)

Where permitted by law or contract, EngageWell may receive or process health-related information, including:

Diagnoses
Health conditions
Medications
Dietary needs
Clinical indicators
Treatment participation
Health outcomes
Other information necessary to administer healthcare or community-based programs

Claims and Utilization Information

EngageWell may receive healthcare claims, encounter, pharmacy, hospitalization, emergency department, or utilization data from managed care organizations, providers, health information exchanges, or other authorized entities for purposes including:

Care coordination
Value-based payment arrangements
Quality improvement
Program evaluation
Research
Reporting

Technical Information

When you visit our website or interact electronically with EngageWell, we may automatically collect limited technical information such as:

IP address
Browser type
Device information
Website usage statistics
Cookies and similar technologies

3. How We Collect Information

EngageWell may receive information through:

Participating Providers

Member health and human service providers that identify individuals who may benefit from EngageWell-supported programs pursuant to Participating Provider Agreements (PPAs), Business Associate Agreements (BAAs), or other contractual arrangements.

Digital Health and Program Partners

Technology vendors, telemedicine providers, food and nutrition partners, treatment adherence platforms, evaluation partners, and other organizations contracted to support EngageWell programs.

Directly From Participants

We may collect information directly through:

Program enrollment
Surveys
Community outreach
Client navigation
Digital literacy activities
Educational programs
Participant communications
Website forms

4. How We Use Information

EngageWell uses information solely for mission-related and program purposes, including:

Administering programs
Supporting care coordination
Client navigation
Digital literacy support
Health education
Outreach and enrollment
Quality assurance
Quality improvement
Performance monitoring
Program evaluation
Research
Reporting to funders
Compliance with contractual obligations
Compliance with applicable laws

EngageWell does not sell personal information.

EngageWell does not use participant information for commercial marketing unrelated to EngageWell programs.

5. Information Sharing

EngageWell shares information only as permitted by law and as necessary to administer our programs.

Information may be shared:

With participating providers for care coordination and program oversight.
With contracted vendors that provide digital health, nutrition, telemedicine, care management, evaluation, or other services supporting EngageWell programs.
With evaluation and research partners operating under appropriate Business Associate Agreements (BAAs), Data Use Agreements (DUAs), or similar contractual protections.
With managed care organizations, government agencies, or funders when required by law or contract.
With service providers performing administrative or operational functions on EngageWell’s behalf.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

All organizations receiving information from EngageWell are contractually required to safeguard information and comply with applicable privacy, confidentiality, and security requirements, including HIPAA where applicable.

6. Data Security

EngageWell maintains reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

These safeguards include secure information systems, encryption where appropriate, access controls, workforce training, and periodic reviews of our privacy and security practices.

Although no system can guarantee absolute security, EngageWell continually works to protect the confidentiality and integrity of information entrusted to us.

7. Data Retention

EngageWell retains information only as long as necessary to fulfill programmatic, contractual, legal, audit, regulatory, and evaluation requirements.

When information is no longer required, it is securely deleted, destroyed, or de-identified in accordance with applicable laws and organizational policies.

8. Your Privacy Rights

Depending on applicable law and the nature of the program, you may have the right to request access to, correction of, or other actions regarding your personal information.

Because EngageWell frequently acts on behalf of participating providers, managed care organizations, government agencies, and funders, requests may be subject to contractual or legal limitations.

Questions regarding this Privacy Policy or EngageWell’s privacy practices may be directed to:

Email: info@engagewellipa.com

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and enhance user experience.

You may configure your browser to refuse cookies; however, certain website features may not function properly.

Our website may also contain links to third-party websites. EngageWell is not responsible for the privacy practices or content of external websites.

10. SMS Privacy

If you choose to receive SMS (text) messages from EngageWell, we will use your mobile telephone number and SMS consent information solely for the purpose of providing communications related to the healthcare, care management, digital health, and community-based programs in which you participate.

These communications may include:

Appointment reminders
Care coordination
Community Health Worker outreach
Program enrollment and participation
Medication adherence reminders
Nutrition and food assistance programs
Telemedicine services
Health education
Benefit reminders
Surveys and feedback requests
Other program-related communications

Your consent to receive SMS communications is voluntary and is not required as a condition of receiving healthcare services or participating in EngageWell programs.

We may share information with vendors and business associates that assist us in delivering SMS communications or administering EngageWell programs. These organizations are contractually required to safeguard your information and may use it only to perform services on EngageWell’s behalf.

You may opt out of SMS communications at any time by replying STOP to any message.

For complete information regarding message frequency, message and data rates, HELP instructions, wireless carrier information, and participation requirements, please review our SMS Terms & Conditions:

11. Changes to This Privacy Policy

EngageWell may update this Privacy Policy periodically to reflect changes in our programs, legal requirements, technology, or privacy practices.

The revised Privacy Policy will be posted on this page with an updated Effective Date. Your continued use of EngageWell’s website or participation in our programs following the posting of changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions regarding this Privacy Policy or EngageWell’s privacy practices, please contact us:

EngageWell Community Health & Innovation Collaborative, Inc.
EngageWell IPA

Phone: (718) 938-4705